Public Sector
VeriLens supports government agencies with real-time media insights to monitor public opinion, detect crises, and manage communications. Our AI-driven platform empowers public sector entities to stay ahead of emerging narratives, assess sentiment on policy matters, and ensure transparent, responsive governance across digital and traditional media channels.
How the Solution Solves It
Monitors what citizens are already saying on public platforms like X, TikTok, and Facebook—without requiring them to fill out forms or surveys.
Real-time monitoring and keyword triggers enable immediate alerting of complaints, allowing faster resolution before issues escalate.
Provides a unified dashboard showing public feedback across the government services (health, education, transportation, e-services, etc.).
Uses AI-based sentiment analysis (Arabic dialects + English) to categorize feedback as positive, negative, or neutral, providing measurable satisfaction levels.
Clusters social conversations to detect trending issues or repeated complaints early—even those not yet formally reported.
Filters millions of posts, removing spam/irrelevant content, and categorizes feedback by theme (e.g., “e-Government login issue”, “hospital waiting time”, “passport renewal delays”).
Tracks engagement and sentiment around specific government initiatives, awareness campaigns, or service rollouts using hashtags and keywords.
Generates daily/weekly/monthly reports by sector or region to track satisfaction, complaint volume, and service reputation over time.
Geo-tagging allows local-level service centers to receive feedback relevant to their area locations
Shows citizens that their voices are heard and acted upon, improving transparency, trust, and perceived government responsiveness.
VERILENSInsights
Trust is fragile in the age of disinformation.
Public sector leaders face mounting challenges: growing skepticism, rapid misinformation, and an increasingly vocal public. In this climate, understanding sentiment, tracking narratives, and responding quickly are not optional—they’re essential. Media intelligence empowers governments to protect public trust, shape perception, and respond with clarity.
72% of citizens say they rely on social media for news—making it a primary source of public opinion.
68% of government communicators say misinformation has directly impacted their agency’s reputation.
59% of public trust crises could have been mitigated with early sentiment monitoring and response.
