Telecoms
In the fast-paced telecom industry, reputation and customer sentiment are critical. VeriLens provides telecom providers with instant access to media trends, service feedback, and competitor mentions. Gain insight into customer concerns, monitor campaign impact, and stay informed on regulatory discussions—all with real-time, AI-powered media intelligence.
How the Solution Solves It
Monitors platforms like X, Facebook, TikTok, Instagram, and Google Maps, and etc.. to detect service complaints (e.g., slow internet, billing issues) before they reach call centers.
Flags real-time spikes in keywords like “network down”, “no signal”, or “outage” by city or region—triggering alerts for technical teams.
Unifies sentiment tracking across all offerings: mobile, fiber internet, TV, prepaid/postpaid, roaming, and 5G services.
Detects and alerts on viral complaints, influencer posts, or customer videos with negative sentiment before reputational damage escalates.
Uses AI-driven sentiment analysis to continuously assess customer satisfaction with onboarding, support, pricing, and network speed.
Tracks offers, marketing campaigns, and public feedback about competing telecom providers—enabling competitive intelligence.
Provides geo-tagged sentiment and issue heatmaps, highlighting which cities or neighborhoods face recurring service issues.
Automatically pulls and analyzes reviews of telecom mobile apps (billing, customer care, Telecom mobile App, etc.) to improve digital experience.
Measures public sentiment and reach for campaigns, sports sponsorships, and national partnerships across media and social.
Integrates social feedback into CRM and support tools—ensuring high-priority issues and complaints are automatically routed and addressed.
VERILENSInsights
In telecom, perception is power.
From service disruptions to regulatory pressure and viral complaints, telecom brands operate in a hyper-sensitive media space. With customer loyalty hanging by a thread and competition intensifying, reputation management and consumer sentiment insights are no longer optional—they’re critical. Media intelligence arms telecom companies with the tools to monitor crises, understand shifting sentiment, and optimize communication strategies.
83% of telecom customers say how a company handles public complaints affects their loyalty.
61% of consumers switch providers after just one unresolved negative service experience.
